Admins - Managing Administrator Access

Administrator users can be viewed, managed, and granted access to your PayHero company from Manage > Admins.

Admin users will have full login access to PayHero, allowing them to process payroll, as well as view and edit employee details. The only restriction for an Admin user is being unable to access the company subscription menu, which is reserved for the Owner.

To invite a new Admin user, first select the button from the Manage > Admins tab.

This will display the following Invite Admin pop-up window for you to enter the administrator's details.

Full Name - The admin's full name. This can be changed by the administrator once logged in, so may not always appear the way you originally entered it.

Email Address - Enter the email address that the admin will use for their login access. This email will also receive an invitation link for the admin to create a password and activate their login access.

Employee - If the admin is an employee within the PayHero company, you can also select their employee record from the drop down menu. Doing so will allow the admin to share their login details across both employee and admin access.

See Share Admin and Employee Logins below for a further explanation of what this entails.

Access Type - For accounts on our Universe plan, use this option if you wish to set the administrator up with restricted Pay Cycle Admin access. Learn more here: Pay Cycle Admins

Once you've invited an administrator, they'll receive an email invitation to join your company. Learn more here: Accepting a PayHero Invite

You can monitor admin invite statuses using the icons displayed alongside their name.

Solid Blue Icon - This indicates a user who has completed their registration and has login access.

Clock Icon - An Admin who has been sent an invite, but is yet to accept it.

Orange Triangle Icon- The invitation has expired

For users who are yet to accept their invite, you can click Resend Invite to email the invitation link again if it has been misplaced, or expired.

To remove admin access entirely, click Remove Access, and you'll be prompted to confirm you'd like to remove the user. You can remove access at any time.

If you have an Admin user who is also an employee in your PayHero company, you can link the two user records through the Employee drop-down list. This will allow them to use the same login details for both their employee and administrator access.

If the employee's name doesn't appear in the drop-down list, this could mean one of two things. Either the employee has already been associated with another admin user or, more likely, they have already been invited as an employee.

For an employee who has already been invited into PayHero, you will need to:

Once an Admin record has been linked to an employee record, where they log in will determine whether they sign in as an admin or employee:

Please only invite PayHero Support if we've requested access beforehand.

If PayHero Support has requested login access to your company you can invite access by clicking the button to add a new Admin user as shown in the steps above. Then click the Invite PayHero Support link in the bottom left of the window.

Click the following green Invite PayHero Support button afterwards to confirm.

If you wish to transfer the ownership of your PayHero company to an Admin user, you can find a guide explaining the steps to take in our support article: Transferring Ownership of your PayHero Company.